Frequently Asked Questions

Everything you need to know about shopping sustainably with us.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We use carbon-neutral shipping partners to ensure your order arrives with the smallest environmental footprint possible.

What is your return policy?

We offer a 30-day return window for most unused items in their original packaging. Please note that certain personal care items are final sale for hygiene reasons.

Are your products truly eco-friendly?

Yes, every product at Sustai Market undergoes a rigorous vetting process. We prioritize plastic-free packaging, ethically sourced materials, and fair-trade manufacturing practices.

Do you ship internationally?

Currently, we ship to the United States, Canada, and the UK. We are actively working on expanding our reach to more countries while maintaining our commitment to low-emission logistics.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure checkout experience.

How can I track my order?

Once your order ships, you will receive an email confirmation with a tracking link. You can also view your order status by logging into your Sustai Market account.