Returns & Exchanges

At Sustai Market, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. We are committed to ensuring your shopping experience is as sustainable and satisfying as the products we curate.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original state.

3

Ship It Back

Affix the prepaid shipping label provided via the portal and drop your package off at any authorized shipping location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing